Common questions from our customers...
Frequently asked Questions
All our orders are shipped within 48 hours. We will notify you once your order has shipped.
We back all our products with a 12 month warranty. For any warranty claims, please click here to apply for an RMA.
If you have accidentally provided the wrong address, please email our team and they will help to rectify the issue.
All tracking is emailed directly to the email provided once your order is dispatched.
Our team is based in the Waikato. We will be happy to assist with any queries, please use the Contact us form to your right.
Please get in touch with our team asap, so we can help to resolve this.
We currently ship retail orders to NZ only. For wholesale orders, please contact our team as we can ship worldwide.
This depends on the size and quantity of your order. Where possible we always try to take care of the environment and minimize our footprint where possible. If we can, we will ship your order all in one package.
Still need help?
Get in touch with us
"Our team is based in the Waikato and we are here to help. If you wish to speak with us, please fill in your details to the left and one of our crew will ring you back soon"
Company Information
Company Name: Urban Global Limited
NZBN: 9429046479976
Company No.: 6570072
GST No.: 124 502 748
Office Email: sales@urbanglobal.co.nz
Office Phone: 0800 Tech NZ (0800 832 469)
Mailing Address: PO Box 37, Te Awamutu 3840
Website: www.urbanglobal.co.nz